Customer Service Representative
4 days ago
Why Work at HomeTeam Pest Defense?
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will play a crucial role in providing exceptional service to our clients and delivering a delightful experience.
Salary: $16 per hour
Job Description:
In this role, you will be responsible for providing positive customer experiences that significantly affect the customers' likelihood to continue using and buying additional services from HomeTeam Pest Defense. You will regularly communicate with internal and external customers of HomeTeam Pest Defense, providing information to prospects, answering questions, resolving issues, and scheduling services.
Responsibilities:
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
- Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software
- Resolve customer problems with invoices and billing questions
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Enter service-related notes in system software
- Provide general marketing information to prospects and customers as requested
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Maintain customer files on computer and in filing system
- Validate technician paperwork for completeness and accuracy
- File Technician paperwork in customer files
- Update notes in system with technician and other employee customer information
- Print, distribute, and review service tickets for technicians
- Have a basic knowledge of technicians' job and processes of company's treatment processes
- Properly follow HomeTeam Pest Defense telephone etiquette procedures
- Ability to calm and diffuse angry customers
- Escalate appropriate inquiries or problems to managers
- Collect and reconcile payments received by technicians
Benefits:
- Competitive pay plus bonus
- $16 Hourly
- Comprehensive benefits package including medical, dental, vision
- Company-paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Qualifications:
- Minimum Requirements:
- Must have 1 year of previous customer service experience
- Entry-level customer service skill and technique
- Basic/entry-level understanding of computers
- Entry-level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
Physical Demands / Working Environment:
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
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