Customer Service Representative

4 days ago


Durham, North Carolina, United States HomeTeam Pest Defense Full time

Why Work at HomeTeam Pest Defense?

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will play a crucial role in providing exceptional service to our clients and delivering a delightful experience.

Salary: $16 per hour

Job Description:

In this role, you will be responsible for providing positive customer experiences that significantly affect the customers' likelihood to continue using and buying additional services from HomeTeam Pest Defense. You will regularly communicate with internal and external customers of HomeTeam Pest Defense, providing information to prospects, answering questions, resolving issues, and scheduling services.

Responsibilities:

  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software
  • Resolve customer problems with invoices and billing questions
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Maintain customer files on computer and in filing system
  • Validate technician paperwork for completeness and accuracy
  • File Technician paperwork in customer files
  • Update notes in system with technician and other employee customer information
  • Print, distribute, and review service tickets for technicians
  • Have a basic knowledge of technicians' job and processes of company's treatment processes
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures
  • Ability to calm and diffuse angry customers
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians

Benefits:

  • Competitive pay plus bonus
  • $16 Hourly
  • Comprehensive benefits package including medical, dental, vision
  • Company-paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications:

  • Minimum Requirements:
    • Must have 1 year of previous customer service experience
    • Entry-level customer service skill and technique
    • Basic/entry-level understanding of computers
    • Entry-level skill on use of company telephone features and how to use them
    • Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation


  • Durham, North Carolina, United States John Moore - State Farm Agent Full time

    Job Title: Customer Service RepresentativeAt John Moore - State Farm Agent, we are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have excellent communication skills, both...


  • Durham, North Carolina, United States bioMérieux SA Full time

    Job OverviewThe Customer Service Representative role at bioMérieux SA is an exciting opportunity to provide exceptional customer service and support to our internal and external customers.ResponsibilitiesAs a Customer Service Representative, you will be responsible for processing orders received via telephone, mail, fax, and eCommerce while interacting with...


  • Durham, North Carolina, United States Food Lion Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.


  • Durham, North Carolina, United States Sam's Club Full time

    **About Sam's Club**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sam's Club. As a Frontline Member Service Rep, you will play a critical role in providing exceptional service to our members.**Key Responsibilities:**Assist members with purchasing decisions


  • Durham, North Carolina, United States NC Farm Bureau Full time

    At NC Farm Bureau, we're seeking a skilled Customer Service Agent to join our team. As a Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, resolving issues, and providing timely support.Key Responsibilities:Identify and address customer complaints to improve service deliveryRespond to customer inquiries...


  • Durham, North Carolina, United States NC Farm Bureau Full time

    At NC Farm Bureau, we are seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and...


  • Durham, North Carolina, United States Chick-fil-A Full time

    Customer Service RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our front-of-house team. In this role, you will be responsible for providing exceptional customer service, handling customer complaints and issues, and maintaining a positive and welcoming atmosphere for our guests.Key Responsibilities:Respond to...


  • Durham, North Carolina, United States NC Farm Bureau Full time

    NC Farm Bureau Customer Service AgentWe are seeking an exceptional Customer Service Agent to join our team. As a customer-facing representative, you will be responsible for delivering top-notch service, resolving issues efficiently, and ensuring customer satisfaction.Key Responsibilities:Detect patterns in customer complaints and suggest improvements to the...


  • Durham, North Carolina, United States Fleet Response Full time

    Job TitleA Customer Service Representative is needed for a virtual call center environment at Fleet Response in NC, SC, or TN. The ideal candidate will work with customers who require restoration services, serving as the critical first step in the project intake process.Key ResponsibilitiesEstablish rapport with customers and obtain necessary...


  • Durham, North Carolina, United States Michaels Arts and Crafts Full time

    Job OverviewThe Customer Service Representative will play a vital role in delivering an exceptional customer experience, ensuring that every interaction is friendly, helpful, and memorable. This position requires strong communication skills, the ability to multitask, and a passion for providing excellent customer service.About Michaels Arts and...


  • Durham, North Carolina, United States Hotel Durham LLP Full time

    **Job Summary**We are seeking a skilled Customer Service Representative to join our team at Hotel Durham LLP. This role involves providing exceptional customer experiences, growing sales through repeat customers and increased profitability.**Key Responsibilities:**Provide timely, accurate, and friendly customer serviceGrow sales through repeat customers,...


  • Durham, North Carolina, United States Epicypher Inc Full time

    We are seeking an experienced and dedicated professional to join our team as a Customer Service Representative at Epicypher Inc. This exciting opportunity involves providing exceptional customer service, initiating product orders, and collaborating with internal teams to ensure smooth order fulfillment.Job DescriptionIn this role, you will directly respond...


  • Durham, North Carolina, United States Raydan Enterprises Full time

    About UsRaydan Enterprises is a forward-thinking organization committed to delivering exceptional customer experiences.Job OverviewWe are seeking a highly skilled Retail Customer Service Representative to join our team. This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience, in the Raleigh area.Job DescriptionAs a Retail...


  • Durham, North Carolina, United States State Farm Insurance Full time

    **Customer Service Representative Role at State Farm Insurance**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at State Farm Insurance.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in a timely and professional manner.Provide accurate and up-to-date information on...


  • Durham, North Carolina, United States Excel Fitness Full time

    Succeed with Excel FitnessWe're a dynamic fitness company based out of Austin, TX with a growing presence in six states. As a customer service representative, you'll be at the forefront of delivering an exceptional member experience. With a focus on cleanliness, customer satisfaction, and teamwork, this role is perfect for those who thrive in a fast-paced...


  • Durham, North Carolina, United States Tailored Brands Inc Full time

    Job DescriptionTailored Brands Inc. is a dynamic and fast-paced company that offers a unique opportunity for individuals to develop their skills and advance their careers. As a Customer Service Representative with Sales Focus, you will play a critical role in delivering an exceptional customer experience, building customer relationships, and contributing to...


  • Durham, North Carolina, United States First Citizens Bank Full time

    We are seeking a highly skilled Customer Service Representative to join our team at First Citizens Bank. As a Financial Services Professional, you will be responsible for providing exceptional customer service and support in a fast-paced branch environment.Key Responsibilities:Engage customers in conversation to understand their banking needs and...


  • Durham, North Carolina, United States GP Mobile, An Authorized T-Mobile Retailer (East Coast) Full time

    At GP Mobile, an Authorized T-Mobile Retailer, we're seeking a talented Customer Experience Representative to join our team. In this role, you will be responsible for delivering world-class customer experiences by building relationships with customers and providing them with personalized solutions to meet their needs.This is a fantastic opportunity to grow...


  • Durham, North Carolina, United States Zales Full time

    We're seeking a Customer Experience Representative to join our team at Zales in Durham, NC. As a member of our sales team, you'll be responsible for providing personalized service to our valued customers. Your day-to-day tasks will include engaging customers in conversation, presenting merchandise, and sharing product information to drive sales.In exchange...


  • Durham, North Carolina, United States U-Haul Full time

    Customer Service RepresentativeWe are seeking a highly motivated and friendly Customer Service Representative to join our team at U-Haul. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they have a positive experience with us.Job DescriptionThis is a hands-on role that...