Director of Product Support Services

7 days ago


Durham, North Carolina, United States Southern Company Full time

**Director of Product Support Services

We are seeking an experienced Director of Product Support Services to lead our Product Support team. As a key member of our organization, you will be responsible for developing and implementing strategic plans to drive business growth and improve customer satisfaction.

**About the Role:

  • Lead a team of technical support specialists and managers to deliver exceptional customer service and support.
  • Develop and implement processes to measure and improve productivity, efficiency, and quality.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes.
  • Ensure compliance with industry regulations and company policies.

**Requirements:

  • Minimum 5 years of experience in a leadership role in technical operations or a related field.
  • Bachelor's degree in a related field (e.g., engineering, computer science, business administration).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

**Estimated Salary:** $110,000 - $140,000 per year



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