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Customer Service Ambassador

2 months ago

Charlotte, North Carolina, United States 1800lighting Full time

About 1800lighting

At 1800lighting, we pride ourselves on providing exceptional service to our customers. We're a leading provider of lighting solutions, and we're looking for a talented individual to join our team as a Customer Experience Representative.

Key Responsibilities

As a Customer Experience Representative, you will be responsible for:

  • Providing professional and courteous service to our customers via phone and email
  • Responding to customer inquiries and resolving issues in a timely and efficient manner
  • Managing customer orders and ensuring accurate and timely follow-up
  • Working closely with our credit department to resolve disputed credit items
  • Performing additional duties as required

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to maintain a calm and professional demeanor in high-pressure situations
  • Strong computer skills and ability to multitask
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Minimum of 2 years of previous customer service experience in a call center or related field
  • High school diploma or equivalent; college degree or currently pursuing preferred

What We Offer

We offer a competitive salary and benefits package, including:

  • Premier medical, dental, and vision insurance
  • Paid vacation and holidays
  • 401(k) plan

Join Our Team