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Customer Experience Ambassador

4 weeks ago

Charlotte, North Carolina, United States Nothing Bundt Cakes Full time
Customer Experience Ambassador

We are seeking a Customer Experience Ambassador to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring a memorable experience for every visitor.

  • Key Responsibilities:
  • Provide genuine warmth and helpful enthusiasm to greet guests and determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise to complete a unique celebration.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Servant's Heart:
  • Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
  • Keep the good of the team or guest ahead of personal interests or gain.
  • Display humility and empathy in interactions with others.
  • Spirit of a Champion:
  • Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
  • Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operate with a strong sense of urgency and adhere to our brand standards.
  • Genuine Connections:
  • Project warmth, enthusiasm, and optimism that attracts others.
  • Build positive, productive relationships with all team members.
  • Listen actively and communicate openly, clearly, and respectfully.

Knowledge, Skills, and Abilities:

  • Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Be comfortable with new technology and have the ability to operate a point-of-sale system.
  • Understand basic arithmetic; perform calculations when needed, and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications, and Work Experience Requirements:

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Work Availability:

We require flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation:

$14.00 per hour