Customer Service Ambassador

1 week ago


Charlotte, North Carolina, United States Atrium Health Full time
Job Summary

As a Customer Service Representative I at Atrium Health, you will serve as the first point of contact for customer service issues and resolve a high volume of patient inquiries regarding hospital and professional billing questions.

Key Responsibilities
  • Deliver exceptional customer service to patients and families
  • Resolve billing and insurance-related inquiries in a timely and professional manner
  • Collaborate with healthcare teams to ensure accurate and efficient resolution of customer service issues
  • Provide clear and concise information to patients and families regarding billing and insurance-related matters
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Knowledge of hospital and professional billing procedures

Atrium Health is committed to providing exceptional patient care and service. If you are a customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this role.



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