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Field Service Specialist

2 months ago

Burlington, Vermont, United States DISH Full time
Company Overview

DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our diverse offerings include satellite television, live streaming, on-demand content, smart home installations, mobile services, and the development of America’s First Smart Network.

Our brand portfolio encompasses EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.


Department Overview

Our Technicians play a crucial role in delivering exceptional TV and Smart Home solutions to millions of customers. As a technician, you will receive training to provide a top-tier customer experience, helping to educate and connect more Americans through each home visit. You are integral to our organization, ensuring that our customers receive outstanding service. Our commitment to customer satisfaction has been recognized, with DISH earning the J.D. Power award for Overall Customer Satisfaction for six consecutive years in 2023.


Key Responsibilities

What’s in it for you?

  • Guaranteed promotion after 6 months with a $1.00 per hour pay increase
  • Performance incentives that can yield up to $6,400 in your first year and $9,100 in subsequent years
  • Paid training, paid time off, and paid holidays
  • 4-day work week with opportunities for overtime
  • Comprehensive Medical, Dental, Vision, and Life Insurance packages, along with a Health Savings Account
  • Free DISH TV programming valued at $114.99/month for your home, plus discounted Sling TV and Boost Infinite phone plans
  • 401(K) plan with company match and Employee Stock Purchase Program (ESPP)
  • Tuition reimbursement
  • DISH-provided van, tools, and uniforms

Our greatest asset is opportunity, with over 400 of our current technician leaders starting their careers as technicians. If you possess determination and resilience, you will advance rapidly at DISH. Performance-based promotions include an automatic 5% pay increase at level 2 and 10% at levels 3 and 4.

What will you be doing?


As a Field Technician, you will represent DISH in customers' homes on a daily basis. We enhance our value by simplifying lives and utilizing the DISH installation to consult homeowners on their endless smart home possibilities.


Skills, Experience, and Requirements

All technicians must possess:

  • A knack for building rapport quickly; we want you to enjoy servicing our clients
  • The ability to stand on a high ladder (up to 40 feet) for extended periods, lift over 70 lbs, and adhere to individual weight limit requirements of 335 lbs
  • The capability to crawl into tight spaces and work in various weather conditions
  • A valid driver's license in the state of employment with a driving record that meets DISH's safety standards
  • Willingness to travel as needed

Compensation

Hourly Rate: $18.50
Benefits

From versatile health benefits to new career opportunities, explore our offerings on our careers website.

Employment is contingent upon successful completion of a pre-employment screening, including a drug test and an acceptable driving record. Compensation may reflect a combination of hourly pay rate and location pay differential.

The job posting will remain active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.