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Field Service Engineer III

1 month ago

Burlington, Vermont, United States Glaukos Corporation Full time
Job Title: Field Service Engineer III

At Glaukos Corporation, we are seeking a highly skilled Field Service Engineer III to join our team. As a technical expert, you will be responsible for providing advanced support in the installation, maintenance, and troubleshooting of our products in the field.

Key Responsibilities:
  • Conduct on-site installations, maintenance, and repairs of complex systems and equipment.
  • Diagnose and troubleshoot technical issues to identify root causes and implement effective solutions.
  • Provide advanced technical support to customers and address inquiries in a timely and professional manner.
  • Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction.
  • Collaborate with customers to understand their technical needs and provide tailored solutions.
  • Train and mentor junior field service engineers, sharing technical expertise and best practices.
  • Develop and deliver training programs for customers to enhance their understanding of our products.
  • Create and maintain accurate and detailed technical documentation, including service reports, troubleshooting guides, and installation manuals.
  • Communicate effectively with internal teams, providing insights and feedback for continuous improvement.
  • Work closely with the Research and Development team to provide feedback on product performance, contributing to product improvement and innovation.
  • Stay current with industry trends, technological advancements, and product updates.
  • Participate in training programs and certifications to enhance technical skills and knowledge.
Requirements:
  • Bachelor's degree in Engineering or related field.
  • 5-8 years of experience as a Field Service Engineer, with a focus on advanced technical support.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional interpersonal and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to travel to customer sites as required.