Customer Service Liaison
3 weeks ago
Job Summary
StreamLabs, a Chubb company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will work directly with clients and contractors, matching products to their needs and helping them coordinate system installations through our preferred installer network.
Main Responsibilities
- Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses.
- Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.
- Work effectively in a team environment using professional interpersonal and communication skills.
- Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.
Requirements
- Bachelor's Degree preferred
- 2-4 years of customer service experience
- Proficiency with Microsoft Office, specifically Word and Excel
- Strong verbal and written communication skills
- Proven organization skills and ability to multi-task
- Ability to work independently, as well as in a team environment
- Experience handling multiple priorities within established time constraints
About Us
Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Our commitment to equal employment opportunity and compliance with all laws and regulations pertaining to it is unwavering.
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