Business Relationship Support Senior Manager

1 week ago

Salt Lake, Utah, United States Wells Fargo Full time
About this Role:

Wells Fargo is seeking a highly skilled Business Relationship Support Senior Manager to join our Market Coverage Relationship Support and Services team in Commercial Banking. As a key member of our team, you will be responsible for managing the relationship support function for a large regional banking office or multiple offices.

Key Responsibilities:

  • Manage the end-to-end customer experience, including onboarding and extensive problem-solving.
  • Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers.
  • Identify and recommend opportunities for process improvement and risk control development.
  • Oversee customer operations, including initiation and accuracy of loan documentation.
  • Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits.
  • Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements.
  • Determine appropriate strategy and actions to meet objectives.
  • Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers.
  • Collaborate and influence all levels of professionals, including more experienced managers.
  • Lead team to achieve objectives.
  • Manage allocation of people and financial resources for Business Relationship Support.
  • Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements:

  • 6+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years of management experience.

Desired Qualifications:

  • Customer service focus with the ability to balance needs of clients, shareholders, and employees.
  • Knowledge of Commercial Banking (CB) and Corporate & Investment Banking (CIB) clients.
  • Understanding of Commercial Banking processes and systems.
  • Understanding of CB and CIB KYC, BSA/AML and Financial Crimes policies and processes.
  • Foundational knowledge of fraud management and risk management process and procedures.
  • Ability to interact and negotiate with all levels of an organization.
  • Strong collaboration skills.
  • Strong partnering skills Leadership experience including leading and developing staff.
  • Strong negotiation skills.
  • Strong change management skills.
  • Strong presentation skills.
  • Excellent verbal, written, and interpersonal communication skills.

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