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POS Technical Support Specialist

2 months ago

Seattle, Washington, United States Pikemann Full time

Job Summary

Pikemann is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist for Point of Sale Systems, you will be responsible for providing top-notch support and ensuring the smooth operation of our POS systems.

Key Responsibilities

  • Manage service support requests with precision, ensuring timely and effective resolution of issues.
  • Conduct routine maintenance and troubleshooting for POS systems, identifying and resolving technical issues to minimize downtime.
  • Offer exceptional 1st and 2nd level support to our operations team, providing expert guidance and assistance as needed.

Requirements

  • 4+ years of experience in the Food Service or Hospitality Industry, with a strong understanding of POS systems and technical support.
  • Strong programming skills and familiarity with API support, with the ability to troubleshoot and resolve complex technical issues.
  • Proven track record of POS hardware/software installation and maintenance, with experience in network TCP/IP configuration and troubleshooting.
  • Proficiency in Windows OS and Windows Embedded systems, with the ability to work in a fast-paced technical environment.

What We're Looking For

  • A highly motivated and detail-oriented individual with a passion for technical support and problem-solving.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • A strong understanding of POS systems and technical support, with the ability to adapt to new technologies and systems.