Triton Technical Support Specialist

17 hours ago


Seattle, Washington, United States Triton Technical Full time
Job DescriptionAt Triton Technical, we're looking for a skilled Client Support Technician to join our team. This role involves providing 24/7 technical support to our clients worldwide, requiring a strong understanding of AV & IT systems and excellent communication skills.
  • Assist clients with software and hardware issues
  • Work as the first point of contact for clients and route helpdesk tickets
  • Contribute to Microsoft server management and maintenance tasks
  • Implement software and configure systems
  • Manage issue resolution and escalation according to defined procedures
  • Upgrade desktop, server, network, telecom, satellite, and AV systems
  • Generate and maintain site information spreadsheets and user documentation
  • Improve documentation on new and existing project installations and procedures
  • Visit client sites and assist with on-site project work as needed
  • Be available for rotating weekend and time-shifted shifts
  • Ability to work overtime when required
  • Other duties as assigned by your Supervisor
Requirements
  • Intermediate Microsoft Office knowledge (Excel, Outlook, Word)
  • Effective verbal and written communication skills
  • A+ / Network+ level knowledge or equivalent experience
  • Helpdesk and ticket management experience

Company Culture

Triton Technical offers a dynamic, fast-paced work environment with opportunities for growth and learning. We're committed to delivering exceptional service and support to our clients, and we're looking for like-minded individuals to join our team.
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