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Help Desk Specialist

1 month ago


Seattle, Washington, United States Insight Global Full time
Help Desk Specialist

A global coffeehouse chain in the US is seeking a Help Desk Specialist to provide remote technical support for in-store issues.

This role will serve as the first point of contact within the Enterprise Help Desk (EHD) for information systems user problems, responding to routine hardware/software issues and questions related to Point of Sale (POS) and End-User Support (EUS).

The successful candidate will work in a metrics-based, fast-paced environment, primarily providing over-the-phone support.

Key Responsibilities:

  • Provide technical support for in-store issues
  • Respond to routine hardware/software problems and questions
  • Assist with Point of Sale (POS) and End-User Support (EUS) issues
  • Work in a metrics-based, fast-paced environment

Requirements:

  • Technical support experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive hourly rate of $22
  • A 12-month contract opportunity

How to Apply:

Please submit your application online today.