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Help Desk Specialist
1 month ago
A global coffeehouse chain in the US is seeking a Help Desk Specialist to provide remote technical support for in-store issues.
This role will serve as the first point of contact within the Enterprise Help Desk (EHD) for information systems user problems, responding to routine hardware/software issues and questions related to Point of Sale (POS) and End-User Support (EUS).
The successful candidate will work in a metrics-based, fast-paced environment, primarily providing over-the-phone support.
Key Responsibilities:
- Provide technical support for in-store issues
- Respond to routine hardware/software problems and questions
- Assist with Point of Sale (POS) and End-User Support (EUS) issues
- Work in a metrics-based, fast-paced environment
Requirements:
- Technical support experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive hourly rate of $22
- A 12-month contract opportunity
How to Apply:
Please submit your application online today.