Client Services Coordinator I
3 days ago
We are seeking a highly skilled Client Services Coordinator I to join our team at Wescom Credit Union. This role is responsible for providing exceptional service to our hosted client base, ensuring seamless data processing, network connections, and operational needs.
Key Responsibilities- Provide immediate responses to clients regarding core systems, processes, and connections.
- Manage implementations of clients' core systems needs, including connections, job files processing, core releases, and patches.
- Build and maintain strong relationships with credit union executive management and staff.
- Meet with assigned clients to discuss goals and needs, and serve as the primary point of contact for client projects and concerns.
- Perform analytical tasks, including investigation and reporting, and provide technical support to customers via phone or written correspondence.
- Bachelor's degree and three to five years of experience in a related field, or equivalent experience level.
- Deep knowledge of credit union operations and core systems software, including Corelation KeyStone and Jack Henry Symitar.
- Excellent written and oral communication skills, organizational skills, and technical aptitude.
- Proficient in Microsoft applications, including Excel, Outlook, PowerPoint, and Word.
This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.
The work environment is moderately quiet and non-smoking. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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