Culinary Operations Supervisor

2 weeks ago

Pullman, Washington, United States Stonebridge Companies Full time
Location: Pullman, Washington

The role of the CULINARY OPERATIONS SUPERVISOR is to oversee and engage in the daily functions of the kitchen, particularly in relation to the Bistro Kitchen and the catering services for banquet events within the hotel's food and beverage operations. Responsibilities include the preparation, seasoning, and cooking of various dishes, managing supply orders, and maintaining accurate records.

KEY RESPONSIBILITIES:

Ensure the quality of both raw and prepared food items meets established standards.
* Enforce sanitation protocols to guarantee compliance among staff.
* Assess the quantity and quality of incoming products.
* Manage the ordering or requisitioning of food and supplies to maintain operational efficiency.
* Supervise and coordinate the activities of kitchen staff involved in food preparation and maintenance.
* Inspect supplies, equipment, and work areas to ensure adherence to set standards.
* Determine presentation methods for food and create appealing displays.
* Train kitchen staff in food preparation, cooking techniques, garnishing, and presentation.
* Estimate the necessary amounts and costs of supplies, including food and ingredients.
* Collaborate with team members to plan and develop recipes or menus, considering seasonal ingredient availability and anticipated customer volume.
* Maintain consistent attendance and punctuality.
* Uphold high standards of personal appearance and grooming, adhering to the dress code.
* Perform additional duties as assigned by management.

Reasonable accommodations may be provided to enable qualified individuals with disabilities to fulfill the essential functions of this position.

ESSENTIAL SKILLS AND COMPETENCIES:

To excel in this role, candidates should demonstrate the following competencies:

Quality of Work:
* Strive for continuous improvement and quality enhancement.
* Utilize feedback to enhance performance.
* Ensure work is precise, comprehensive, and organized.

Productivity Standards:
* Meet or exceed established productivity benchmarks.
* Support team members in achieving their productivity goals.

Safety and Security:
* Adhere to safety and security protocols, fostering a safe work environment.
* Provide safety training to staff.
* Implement and enforce proper safety practices.

Initiative:
* Proactively seek new responsibilities and take on additional tasks as needed.
* Engage in self-development activities.
* Involve relevant personnel in decision-making processes.

Teamwork:
* Contribute to a positive team atmosphere.
* Collaborate effectively with other departments to achieve common objectives.

Customer Service:
* Handle challenging customer interactions with professionalism.
* Demonstrate a commitment to providing high-quality service to both internal and external clients.

Supervisory Skills:
* Be accessible to staff for guidance and support.
* Delegate tasks and follow up to ensure completion.
* Foster staff development to achieve successful customer service outcomes.

Communication:
* Communicate effectively with team members and other departments.
* Practice attentive listening with all employees.
* Read and interpret written information accurately.

Accountability:
* Work independently with minimal supervision.
* Take responsibility for personal actions.
* Follow instructions and respond to management directives.

EDUCATION AND EXPERIENCE:
Completion of a college or university program certificate; or two to four years of relevant experience and/or training; or a combination of education and experience.

QUALIFICATIONS:
Proficiency in basic computer functions, including MS Office, Outlook, Word, and Excel.

SUPERVISORY ROLE:
This position includes supervisory responsibilities.

WORK ENVIRONMENT:
The work environment typically involves:
* A kitchen setting with high temperatures.
* Regular exposure to cleaning chemicals.
* Moderate noise levels consistent with kitchen operations.

PHYSICAL REQUIREMENTS:
During the performance of this role, associates are expected to adhere to safety and security protocols, promoting a safe work environment.
The physical demands of this position include:
* Standing for over 90% of the time.
* Walking for more than 50% of the time.
* Using hands for handling or feeling for over 90% of the time.
* Lifting up to 50 lbs more than one-third of the time.
* Pushing or pulling up to 50 lbs more than one-third of the time.

Our company is committed to providing equal employment opportunities to all associates and applicants, regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. We will make reasonable accommodations for disabled associates.

Resumes and applications will be assessed based on qualifications and the ability to meet the requirements of the position.

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