Patient Service Representative, Pellissippi Prim Car

3 weeks ago


Louisville, Kentucky, United States Covenant Health Full time

Job Summary:

As a Patient Service Representative, you will play a vital role in providing administrative support to our medical office. Your primary responsibility will be to ensure seamless patient check-in and check-out processes, while maintaining accurate records and managing outstanding balances.

Key Responsibilities:

  • Collect and process encounter form data
  • Collect and total outstanding balances and payments
  • Balance work and computer at end of day
  • Answer multi-line phone and route calls accordingly
  • Receive and record changes in patient information
  • Demonstrate familiarity with insurance procedures and knowledge of participating plans
  • Responsible for scheduling appointments and end-of-day procedures
  • Compile data for billing personnel
  • Develop effective communication skills
  • Attend meetings and participate in committees as required
  • Collaborate with patients, physicians, and care team members
  • Follow policies, procedures, and safety standards

Requirements:

Minimum Education: High school diploma or equivalent

Minimum Experience: One year of experience in a medical office setting or three years of customer-facing experience

Licensure: None required



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