Credit Recovery Expert

1 week ago


Phoenix, Arizona, United States Discover Financial Services Full time

Credit Recovery Experts at Discover Financial Services excel in providing personalized support to customers. Join our team as a Credit Recovery Expert and make a meaningful impact.

About the Role

In this key position, you will review past due accounts and engage with customers to arrange acceptable payment programs. Your goal will be to ensure compliance with company policies and procedures while maintaining excellent customer relationships.

Key Responsibilities
  • Reviews past due accounts and calls customers to arrange an acceptable payment program
  • Builds rapport with cardmembers and works with customers to secure repayment on delinquent accounts
  • Ensures compliance with company policies and procedures
What You'll Need
  • H.S. Diploma or GED
  • 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency


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