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Credit Recovery Professional
3 weeks ago
As a Delinquent Account Servicer at Discover Financial Services, you will be responsible for servicing delinquent credit card accounts through various contact channels.
You will assess each customer situation to provide relevant payment options, minimize losses to the company, and maintain goodwill with customers.
Our ideal candidate possesses excellent communication skills, problem-solving abilities, and a passion for delivering outstanding results in a fast-paced call center environment.
Responsibilities- Review past due accounts and arrange acceptable payment programs for accounts from which sufficient funds cannot be collected.
- Build rapport with cardmembers and work with customers to secure repayment on delinquent accounts.
- Ensure compliance with company policies and procedures.
- Handle difficult collection calls as determined by center management.
- H.S. Diploma or GED required.
- 2+ years of experience in collections, customer service, or a related field.
- Advanced-level experience in problem-solving, negotiation, compliance, and system/computer fluency.
- Working-level experience in listening skills and decision-making.
