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Credit Card Transaction Expert

3 weeks ago

Phoenix, Arizona, United States USAA Full time

The Credit Card Transaction Expert will be responsible for investigating and resolving complex disputes related to credit card transactions. This involves working closely with members to understand their concerns and resolving them efficiently and accurately.

Requirements
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of related experience in bank operations to include program/project management, process improvement, or business analysis.
  • 3 years of operational risk experience in a highly regulatory environment.
  • Demonstrated ability to develop and maintain strong relationships with Disputes Leadership and Business Partners including Legal and Compliance.

Additionally, you'll have sophisticated experience handling customer complaints and disputes related to Deposit or Credit Card accounts.