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Member Service Representative Expert

3 weeks ago

Phoenix, Arizona, United States Navy Federal Credit Union Full time

Navy Federal Credit Union is a dynamic and fast-paced organization that provides members with a wide range of financial products and services. As a Member Service Representative Expert, you will play a critical role in ensuring that our members receive exceptional service and support.

The ideal candidate for this position will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will be responsible for providing guidance and support to lower-level team members, as well as performing moderately complex platform banking functions under supervision.

About the Role:

  • Analyze and resolve problems and discrepancies related to member accounts and loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with branch office vault opening, closing, and balancing procedures
  • May serve as a branch office and/or ATM vault custodian

About Us:

Navy Federal Credit Union provides much more than a job – we offer a meaningful career experience. Our approach to careers is simple yet powerful: Make our mission your passion.