Technical Support Specialist

1 week ago


Ellicott City, Maryland, United States K2 Staffing Full time
Job Overview

Position Summary

K2 Staffing is seeking a qualified Help Desk Support Level II Technician with a strong background in technology and exceptional communication abilities. The ideal candidate will excel in creating solutions that utilize technology to address client needs.

Key Responsibilities

  • Collaborate with sales teams to deliver comprehensive pre- and post-sales assistance, including discovery meetings, site assessments, proposal development, and ongoing technical account management.
  • Manage and deploy Windows Servers and oversee Active Directory.
  • Design and implement Local Area Networks.
  • Establish and monitor network security protocols.
  • Optimize and maintain both software and hardware components of the network.
  • Build and deploy file servers along with cloud computing solutions.
  • Configure and implement VOIP systems.
  • Conduct troubleshooting for network infrastructure issues.
  • Administer Microsoft Exchange Server.
  • Provide telephone solutions.
  • Monitor alert systems and respond according to established guidelines.
  • Utilize event log messages to facilitate repairs.
  • Handle escalated service requests that require advanced responses.
  • Facilitate onboarding for new users.

Qualifications & Skills

  • A minimum of 4 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
  • 2-3 years of experience in a client-facing role, such as sales engineering.
  • Strong verbal and written communication skills, with the ability to engage with clients at a business level to understand their technology-related challenges.
  • Excellent organizational and time-management capabilities.
  • Experience in drafting proposals and implementing technical solutions to meet business requirements.
  • Results-driven, self-motivated, and a reliable team player.
  • Solid understanding of technology and business productivity systems.
  • Familiarity with RMM (remote monitoring and management) tools is a plus.
  • Exceptional problem-solving abilities, customer service skills, and strong multitasking capabilities.
  • Sales training experience is advantageous.
  • Experience in a Managed Service Provider (MSP) environment is highly desirable.

Preferred Qualifications (not mandatory)

  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certifications.
  • CCNA or CCIE-Cisco certifications are a significant advantage.

K2 Staffing provides a dynamic work environment, opportunities for career advancement, and continuous training.

Employment Type: Full time

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