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Project Director

2 months ago

Taunton, Massachusetts, United States SERVPRO of FJM Enterprises, Inc.ABOJ, LLCJDM Enterprises, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Restoration Project Manager to join our team at SERVPRO of FJM Enterprises, Inc./ABOJ, LLC/JDM Enterprises, Inc. As a key member of our operations team, you will be responsible for overseeing all aspects of assigned restoration projects and crews, ensuring operational excellence and delivering exceptional customer service.

Key Responsibilities
  • Project Management: Ensure accurate scope of work for projects, prepare estimates, and negotiate customer and/or client approval of project scope and estimate.
  • Crew Coordination: Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
  • Documentation and Billing: Review job site documentation to support services provided and ensure proper client requirements and billing process.
  • Communication: Maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Expense Management: Manage production expenses, including equipment, vehicles, and other material assets.
Additional Responsibilities
  • Customer Experience: Manage the customer and client experience, ensuring overall customer satisfaction tracked with online reviews.
  • Potential Customer Response: Provide priority response to potential customers.
  • Team Development: Participate in recruiting, hiring, and training restoration teammates.
Position Requirements
  • Valid Driver's License
  • Management and Supervisory Experience: At least 1 year of management and/or supervisory experience.
  • Industry Experience: At least 3 years of industry experience.
  • IICRC Certifications: IICRC certifications are preferred but not required.
Skills and Physical Demands
  • Lifting and Mobility: Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Physical Demands: Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
  • Repetitive Tasks: Ability to repetitively push/pull/lift/carry objects.
  • Cleaning Agents: Ability to work with/around cleaning agents.
  • Background Check: Ability to successfully complete a background check subject to applicable law.