Director of Pharmacy Operations

3 days ago

Taunton, Massachusetts, United States Brown University Health Full time
Job Summary

The Director of Pharmacy is a key leadership position responsible for overseeing the medication storage and preparation functions within the health system or organization. This role ensures that the Pharmacy provides optimal services, meets all legal accreditation and certification requirements, and complies with all applicable policies, procedures, codes, and standards of the organization.

Key Responsibilities
  • Ability to work independently and handle stress appropriately.
  • Collaborate with pharmacy staff and all levels of leadership.
  • Demonstrate thorough knowledge of patients' rights to confidentiality.
  • Attend meetings as needed.
  • Able to make critical decisions and respond quickly to emergency issues.
  • Communicate effectively, both orally and in writing.
  • Able to manage a diverse workforce.
  • Provide pharmaceutical care needs of neonatal, pediatric, adolescent, adult, geriatric, acute care, psychiatric, oncology, obstetric, rehabilitation, and skilled-nursing patients.
  • Directs department on policies, Joint Commission preparedness, compliance with regulatory agencies.
  • Provides oversight and support regarding purchasing, billing adjustments, and invoices to meet departmental budget.
  • Conducts ongoing staff meetings and safety huddles, as well as attends Quality Council meetings.
  • Monitors and addresses in a timely manner all narcotic discrepancies.
  • Conducts ongoing staff evaluations, coaches employees on policies and procedures, and oversees the staff schedule-coverage issues for proper safe staffing in the department.
  • Record floor inspections.
  • Monitors workload statistics.
  • Oversees the Code Cart Committee.
  • Responsible for the Pharmacy QI and PI.
  • Perform other related duties as assigned or requested by Director.
Management of Time and Resources
  • Completes work assignments within an acceptable time frame.
  • Uses time and resources to the best possible advantage for successful completion of job responsibilities.
  • Develops and maintains efficient working relationships.
  • Is reliable in respect to attendance.
  • Is reliable in respect to punctuality.
  • Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Quality
  • Is part of a team effort to insure quality services.
  • Offers creative solutions or alternatives to issues or concerns.
  • Produces quality results.
  • Continually strives to improve the quality of work.
  • Accepts responsibility for all work performed and takes appropriate corrective action as needed.
Customer Service Skills
  • Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
  • Is patient when responding to questions and answers questions appropriately.
  • Responds to requests in a timely manner.
  • Handles interruptions in a skillful way.
  • Maintains a professional appearance and demeanor.
  • Strives to prevent/resolve customer concerns to the customer's satisfaction.
Required Knowledge & Skills
  • Knowledgeable of Pandora and Kronos systems.
  • Involves other departments in project planning and implementation.
  • Supports others in the Pharmacy department and provides help and assistance when possible.
  • Regularly attends and participates in team and/or departmental meetings and activities.
  • Keeps others in the department informed of relevant information.
  • Regularly offers and requests constructive feedback and coaching.
  • Establishes and maintains effective working relations.
Education/Experience/Licensure/Technical/Other
  • Bachelor of Science in Pharmacy required, Master's preferred.
  • Min of 3 to 5 years in a management position preferred, 8 to 10 years of health care system preferred.
  • Must be a licensed Pharmacist with Massachusetts Board of Pharmacy.

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