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Client Success Manager, Fashion and Fitness
2 months ago
Are you passionate about driving meaningful change within Amazon's premier Retail brands? If you have a strong customer-centric mindset, exceptional analytical skills, and a talent for implementing impactful enhancements, the role of Customer Success Manager within our Amazon Vendor Services (AVS) Signature Team may be the perfect fit for you.
About the AVS Signature Team
The AVS Signature Team specializes in data-driven insights to formulate actionable strategies aimed at boosting vendor performance. We oversee the comprehensive promotional strategy, ensuring meticulous planning and execution of promotional events to achieve maximum effectiveness. Our team is dedicated to managing the catalog relationship with our offshore partners, focusing on the organization and optimization of the on-site experience. Renowned for our agile prioritization and strong customer-first philosophy, we work closely with Vendor Managers, Supply Chain, and Marketing teams to create collaborative business plans that drive strategic initiatives and mutual success.
Key Responsibilities
We are in search of a Customer Success Manager who excels in utilizing data analysis, inventory management, and customer experience improvement to deliver significant outcomes. The ideal candidate will possess robust account/vendor management skills, outstanding prioritization capabilities, and thrive in dynamic and complex environments. They should exhibit a strong commitment to customer satisfaction, innovative problem-solving abilities, and a confident approach to navigating uncertainty. By leveraging advanced analytics, they will pinpoint growth opportunities, enhance operational efficiency, and ensure exceptional experiences for both vendors and customers. Strong interpersonal and communication skills are essential for establishing trusted advisor relationships with our vendor partners.
A Day in the Role
As a Customer Success Manager, your responsibilities will include:
- Employing advanced data analysis to identify growth opportunities and optimize operations.
- Providing tactical support to vendors to ensure timely issue resolution.
- Taking ownership of the vendors' promotional events from start to finish.
- Enhancing the on-site experience for our customers by collaborating with catalog teams.
- Building trusted relationships with vendors and advocating for their needs within Amazon.
- Working cross-functionally to investigate and resolve complex vendor challenges.
- Educating vendors on Amazon's tools, policies, and growth strategies.
Basic Qualifications
- Bachelor's Degree.
- 2+ years of experience in business relationship management, customer success, account management, vendor management, or related fields.
- Proficiency in Excel, including complex formulas, pivot tables, and data manipulation.
- Demonstrated ability in data analysis, reporting, and forecasting to guide decisions in ambiguous environments.
- Proficiency in Microsoft Office Suite, Microsoft OneNote, and the ability to quickly learn new tools.
- Strong written and verbal communication skills for clear and accurate responses.
- Excellent organizational skills, including prioritization and managing multiple projects in fast-paced settings.
- Attention to detail and strong problem-solving skills.
- Proven track record of taking ownership and driving results.
- Comfortable working in a diverse group and contributing to an inclusive culture.
Preferred Qualifications
- 2+ years of experience in the e-commerce or retail industry.
- 2+ years of professional experience in the Fashion or Fitness industry.
- 2+ years of professional experience focused on relationship management and negotiation skills.
- Experience with analytical and productivity tools such as Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence.
- Proven ability to learn tools and processes and effectively utilize them to provide service.
If you are enthusiastic about enhancing Amazon's leading brands through data-driven, customer-focused strategies, we encourage you to consider this opportunity.
Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Compensation: Our compensation reflects the cost of labor across various US geographic markets. The base pay for this position ranges from $52,400/year in our lowest geographic market up to $112,000/year in our highest geographic market. Pay is determined by several factors, including market location, and may vary based on job-related knowledge, skills, and experience. Amazon is a total compensation company, and depending on the position offered, equity, sign-on payments, and other forms of compensation may be included as part of a total compensation package, along with a comprehensive range of medical, financial, and other benefits.
