Fitness Club Operations Manager

4 hours ago


Seattle, Washington, United States 24 Hour Fitness, INC. Full time
Job Summary

We are seeking a highly motivated and experienced General Manager to lead our fitness club operations. As the head coach and driving force behind operational excellence, unparalleled customer service, and a pristine environment, you will ignite passion and purpose in your team, members, and community.

Key Responsibilities
  • Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
  • Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
  • Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
  • Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
  • Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
  • Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
  • Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
  • Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly, and fostering a clean, friendly, and well-maintained environment.
Requirements
  • 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
  • 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
  • Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
  • Bachelor's degree in Business Administration, Sports Management, or a related field.
  • Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
  • Active involvement in the fitness community through professional associations or networking events.
What We Offer
  • Free Club Membership
  • Employee Assistance Program (EAP)
  • Basic Group Life and AD&D Insurance ($10,000)
  • 401k Savings and Investment Plan
  • Medical/Dental/Vision Benefits
  • Paid Time Off
  • Sickness Benefits


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