Fitness Club Operations Manager
4 hours ago
We are seeking a highly motivated and experienced General Manager to lead our fitness club operations. As the head coach and driving force behind operational excellence, unparalleled customer service, and a pristine environment, you will ignite passion and purpose in your team, members, and community.
Key Responsibilities- Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
- Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
- Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
- Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
- Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly, and fostering a clean, friendly, and well-maintained environment.
- 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
- Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Active involvement in the fitness community through professional associations or networking events.
- Free Club Membership
- Employee Assistance Program (EAP)
- Basic Group Life and AD&D Insurance ($10,000)
- 401k Savings and Investment Plan
- Medical/Dental/Vision Benefits
- Paid Time Off
- Sickness Benefits
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