Fitness Operations Assistant

7 days ago


Seattle, Washington, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club. This role will involve assisting in the recruitment, hiring, training, and development of a high-performing staff, as well as maintaining a welcoming atmosphere for all members, prospective members, and guests.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Involved in all front desk-related activities, including answering phones, checking members into the system, and facilitating member requests and issues.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in ordering supplies and tracking statistics and reports.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits
  • Starting pay $18.00 - $21.00 DOE.
  • Full-time after 90 days and 30 plus hours option for benefits.
  • Full-time after 90 days receives PTO.
  • Set schedules.
  • Free Black Card Membership.


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