Customer Service Representative

3 days ago


Hibbing, Minnesota, United States Mediacom Communications Corporation Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mediacom Communications Corporation. As a key member of our front-line customer service team, you will be responsible for providing exceptional customer experiences, resolving customer inquiries and issues, and promoting our products and services.

Key Responsibilities
  • Provide prompt and professional customer service to customers in person, via phone, and via email.
  • Resolve customer complaints and issues in a fair and timely manner.
  • Upsell and cross-sell our products and services to customers.
  • Process customer payments, balance cash drawers, and post customer adjustments.
  • Maintain accurate records and reports of customer interactions and transactions.
Requirements
  • 3+ years of customer service experience, preferably in a retail or sales environment.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and processing transactions.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work for a leading communications company.
", "company": "Mediacom Communications Corporation"}

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