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Customer Service Representative

2 months ago


Hibbing, Minnesota, United States Valvoline Full time

About the Role:

As a Customer Service Advisor at Valvoline, you will be responsible for delivering exceptional customer experiences and building lasting relationships with our clients.

Key Responsibilities:

  • Create a positive and welcoming atmosphere for our customers, ensuring they feel valued and respected.
  • Present and explain our products and services in a clear and concise manner, highlighting the benefits and value they offer.
  • Develop and maintain a thorough knowledge of our products, services, and company policies to provide accurate and informed responses to customer inquiries.
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.
  • Continuously seek opportunities to improve customer satisfaction and loyalty, identifying areas for improvement and implementing changes as needed.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong product knowledge and the ability to effectively communicate this to customers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High level of integrity and professionalism, with a commitment to upholding the values and standards of Valvoline.