Manager - Decision Support Services Specialist

7 days ago

Stanford, California, United States Lucile Packard Children's Hospital Full time
Job Summary

The Manager of Decision Support Systems is responsible for overseeing the management of information systems supporting Decision Support and Financial Planning, including cost accounting, patient data analysis, and financial data analysis. This position will perform all tasks necessary to maintain and support applicable systems, ensuring data applications, projects, and reports are automated to the fullest extent.

Essential Functions
  1. Defines an overall vision for the use of technology in Decision Support and Financial Planning.
  2. Plans and organizes the overall priorities for both the budget and the patient data systems.
  3. Creates an annual plan for managing routine and ad hoc tasks for budget and patient data.
  4. Reviews patient level and financial data and remediates any discrepancy with source systems.
  5. Designs and implements the system structures to support the costing and patient data teams.
  6. Reviews and approves requests for system enhancements.
  7. Prioritizes enhancements for budget and patient data.
  8. Ensures that upgrades and enhancements are applied in a timely manner and plans for implementation in coordination with the system users.
  9. Works with Supervisor DSS to interpret the practical applications of upgrades.
  10. Works with the Financial Planning Director and Executive Director to identify pain points and/or advise as to how the system might solve workflow problems.
  11. Partners with department and hospital leadership to generate ideas for maximizing the use of EPSi.
  12. Acts as subject matter expert for all EPSi functionality.
  13. Addresses barriers to EPSi budget and patient data projects with other department managers.
  14. Engages I.S. in ensuring that the upstream systems are feeding into EPSi as intended.
  15. Works with the DSS Supervisor to examine release notes for upgrades and train EPSi patient data users related to any changes.
  16. Ensures that EPSi metrics are consistent with Data Governance and solves problems related to inconsistent metric results between departments.
  17. Stays abreast of metrics utilized in other enterprise departments to ensure that EPSi is consistent.
  18. Works with Service Line Leaders, physicians, the Enterprise Analytics Team, and the Planning Team to ensure data produced by the Financial Planning and Decision support teams meet the needs of the enterprise.
  19. Creates report-outs for department leadership.
  20. Identifies and assess workflows in DSS and makes changes to improve timeliness and quality of the deliverables from DSS and Financial Planning.
  21. Creates venues to discuss enterprise needs and design processes to meet those needs.
  22. Prioritizes the work and determines the order in which projects are completed.
  23. Trouble-shoots complex problems and assigns team members to implement sustainable solutions.
Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.

Experience: Five (5) years of directly related work experience.

License/Certification: None required.

Knowledge, Skills, and Abilities

The following are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Ability to communicate complex concepts to non-finance users to explain the appropriate use and limits of the information provided.

Ability to perform all system support functions in the decision support information systems.

Ability to troubleshoot and resolve complex technical issues.

Ability to interpret financial and patient data.

Ability to foster effective relationships and build consensus.

Ability to manage, organize, prioritize, multi-task, and adapt to changing priorities.

Knowledge of computer systems and software used in functional area.

Knowledge of local, state, and federal regulatory requirements related to the functional area.

Significant experience and skill with technical solutions and systems.

Ability to provide leadership and influence others.

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