IT Helpdesk Support Specialist
2 days ago
PsiQuantum is seeking a highly skilled and motivated IT Helpdesk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal users, ensuring seamless operations and resolving technical issues efficiently.
Key Responsibilities:- Provide first-line technical support for hardware, software, and network issues for all users.
- Diagnose and troubleshoot technical problems, including hardware and software issues.
- Assist C-level executives with non-technical and technical setup, configuration, and troubleshooting of their devices and applications.
- Train users on IT systems and tools, including documentation and knowledge base articles.
- Manage the helpdesk ticketing system, prioritizing and assigning tickets based on urgency and impact.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2+ years of experience in IT support or helpdesk roles.
- Relevant certifications (e.g., CompTIA A+, CompTIA Network+ or similar).
- Competitive base pay range: $76,000—$100,000 USD.
- Full-time position with occasional after-hours support as required.
- Ability to lift 50 lbs and move IT equipment as necessary.
PsiQuantum provides equal employment opportunity for all applicants and employees. We are an equal opportunity employer and welcome applications from diverse candidates.
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