Client Service Representative

6 days ago


Arlington Heights, Illinois, United States Banfield Pet Hospital Full time

**Job Summary**

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through Banfield Pet Hospital, maximizing the productivity of the veterinary medical team, and ensuring exceptional client care. This position is responsible for promoting hospital services, routing clients and pets, and coordinating care to influence clients to return and refer their friends and families.

**Key Responsibilities:**

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively promote hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through efficient hospital operations to support the needs of wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering pet information and history in the computer, and utilizing proper identification methods.
  • Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

**Work Environment:**

Banfield Pet Hospital is open Monday through Saturday, 7am to 6pm, and Sunday, 9am to 5pm. Weekend hours are required for this position.



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