Customer Service Representative

4 days ago


Arlington Heights, Illinois, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist customers with their insurance needs and provide personalized support to ensure their satisfaction.
  • Process insurance policy changes and updates in a timely and accurate manner.
  • Handle incoming and outgoing phone calls and respond to customer inquiries in a professional and courteous manner.
  • Maintain accurate and organized customer files and records.
  • Prepare and process insurance quotes and applications, and collaborate with team members to achieve office goals.
  • Promote and cross-sell insurance products and services to customers.
  • Handle policy renewals and cancellations, and assist with claims processing and follow-up.
  • Stay updated on insurance industry trends and regulations, and adhere to company policies and procedures.
  • Contribute to a positive and collaborative work environment by maintaining a professional and friendly demeanor at all times.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong organizational and time management skills.
  • Proficiency in insurance industry software and systems.
  • Ability to work collaboratively as part of a team.


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