Client Support Specialist

2 weeks ago

Helena, Montana, United States Conduent Full time

About Conduent:

Conduent is a leading provider of mission-critical services and solutions for Fortune 100 companies and over 500 government entities, delivering exceptional outcomes for our clients and the millions who rely on them.

Position Overview:

As a Customer Experience Associate, you will play a vital role in supporting Medicaid Providers in Montana. This position offers an excellent opportunity to gain knowledge in Medicaid Provider assistance, medical eligibility, and claims processing.

Key Responsibilities:

  • Utilize a computerized system to address inquiries from Montana Medicaid providers in a call center setting, adhering to established scripts and protocols.
  • Collect relevant information, evaluate caller needs, investigate and resolve inquiries, and document interactions accurately.
  • Provide clear and concise updates regarding provider claim status, eligibility, and enrollment.
  • Follow established policies and procedures for call handling and escalation.
  • Act as an advocate for Medicaid providers to ensure their needs are effectively met.

What We Offer:

  • Full-time employment with comprehensive benefits.
  • Standard working hours: 8 AM to 5 PM, Monday through Friday.
  • Extensive training in call center operations and customer service.
  • A supportive work environment with opportunities for career advancement.

Additional Responsibilities:

  • Verify documentation and images as needed.
  • Participate in scheduled team meetings.
  • Complete mandatory training sessions.
  • Monitor daily tasks for quality assurance.

Desired Skills:

  • Positive and enthusiastic demeanor.
  • Strong verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail, including grammar and spelling accuracy.

Preferred Qualifications:

  • One year of experience in medical insurance or a medical office setting.
  • Familiarity with computer systems, data entry, and database documentation.
  • Experience in a call center or professional office environment.

Additional Information:

  • Minimal physical requirements typical of an office environment, involving phone and keyboard use for extended periods.
  • Applicants must be at least 18 years old and possess a high school diploma or GED.
  • Successful completion of a criminal background check and drug screening is required.

This role presents a unique opportunity to engage with the expanding medical support community. Conduent is committed to providing benefits and career growth opportunities.

Equal Opportunity Employer: Conduent values diversity and is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.

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