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Client Support Specialist

2 months ago

Helena, Montana, United States Conduent Full time

About Conduent:

Conduent is dedicated to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring exceptional outcomes for our clients and the millions who rely on them. Here, you have the chance to thrive personally, make a significant impact, and be part of a culture that values individuality every day.

Position Overview:

We are currently seeking Call Center Customer Service Representatives to support Medicaid Providers in Montana. This role presents an excellent opportunity to gain insights into Medicaid Provider support, medical eligibility, and the claims process.

Key Responsibilities:

  • Utilize a computerized system to address inquiries from Montana Medicaid providers in a call center setting, adhering to established scripts and procedures.
  • Collect relevant information, evaluate caller needs, investigate and resolve inquiries, and document interactions.
  • Deliver clear and concise information regarding provider claim status, eligibility, and enrollment status.
  • Adhere to documented policies and procedures, including call handling and escalation protocols.
  • Act as an advocate for Medicaid providers to ensure their needs are effectively met.

What We Offer:

  • Full-time employment with comprehensive benefits.
  • Standard working hours: 8 AM to 5 PM, Monday through Friday.
  • Extensive training in call center operations and customer service.
  • A supportive work environment with opportunities for career advancement.

Additional Responsibilities:

  • Verify documentation and images as needed.
  • Participate in scheduled staff meetings.
  • Complete mandatory training assignments.
  • Monitor daily tasks for quality assurance.

Desired Skills:

  • Positive and energetic demeanor.
  • Strong communication skills, both verbal and written.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail, including grammar and spelling accuracy.

Preferred Qualifications:

  • One year of experience in medical insurance or a medical office setting.
  • Proficiency in computer systems with data entry and database documentation experience.
  • Experience in a call center or professional office environment.

Additional Information:

  • Minimal physical requirements: Typical office environment involving phone and keyboard use for extended periods.
  • Applicants must be at least 18 years old and possess a high school diploma or GED.
  • Successful completion of a criminal background check and drug screening is required.

This position provides a valuable opportunity to engage with the expanding medical support community. Conduent offers competitive benefits and pathways for advancement.

Equal Opportunity Employer: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.