Ticketing and Pass Sales Representative
3 weeks ago
At Jackson Hole Mountain Resort, we are seeking a highly skilled and customer-focused Ticketing and Pass Sales Representative to join our team. As a key member of our ticketing department, you will be responsible for providing exceptional guest experiences by selling tickets and passes, checking mountain access, and ensuring a smooth and efficient experience for all resort visitors.
Key Responsibilities:- Greet and Direct Guests: Welcome and assist guests in a friendly and professional manner, providing them with information about the resort and its amenities.
- Provide Mountain Information: Share knowledge about the resort's trails, lifts, and amenities to help guests plan their day and make the most of their visit.
- Accurately Capture Guest Information: Collect and record guest information, including contact details and payment information, in a secure and efficient manner.
- Process Payments: Handle cash, credit card, and other forms of payment, providing change and receipts as needed.
- Check Mountain Access: Verify guest passes and tickets at lift entrance gates, ensuring that all guests have the necessary access to the resort's trails and amenities.
- Assist with Pass and Ticket Issues: Help resolve any issues related to passes and tickets, working closely with supervisors and security teams as needed.
- Monitor Ski Data Gates: Use tablet technology to monitor ski data gates and prevent potential fraudulent use.
- Clear Snow and Maintain Lift Mazes: Assist with snow removal and maintenance of lift mazes to ensure a safe and enjoyable experience for all guests.
- Free Ski Pass: Enjoy unlimited skiing and snowboarding on the resort's trails.
- F&B and Retail Discounts: Receive discounts on food and beverage purchases, as well as retail items from the resort's shops.
- Health and Wellness Discounts: Take advantage of discounts on health and wellness services, including fitness classes and spa treatments.
- Indoor and Outdoor Environment: Work in a dynamic and fast-paced environment, with opportunities to work both indoors and outdoors.
- Flexibility on Location: Enjoy flexibility in your work location, with opportunities to work in different areas of the resort.
- Up to Two-Hour Ski Breaks: Take regular breaks to enjoy the resort's trails and amenities.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and friendly manner.
- Guest-Centric Mindset: Demonstrate a genuine passion for providing exceptional guest experiences, with a focus on delivering outstanding service and ensuring guest satisfaction.
- Team Player: Be a team player, with the ability to work collaboratively with colleagues to achieve common goals and objectives.
- Ability to Work Under Pressure: Possess the ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Detail-Oriented: Demonstrate a high level of attention to detail, with the ability to accurately capture and record guest information, as well as process payments and check mountain access.
- Skiing/Snowboarding Ability: Possess a strong skiing or snowboarding ability, with the ability to navigate the resort's trails and assist guests in a safe and efficient manner.
- Knowledge of RFID: Have a basic understanding of RFID technology and its application in the ticketing and pass sales process.
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