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Client Support Specialist

2 months ago


Woodstock, Georgia, United States American Leak Detection Full time


The Client Support Specialist at American Leak Detection is tasked with addressing customer inquiries, coordinating appointments, and efficiently dispatching our technicians for daily operations.

This role is vital in assisting our residential, commercial, and municipal clientele across the Atlanta region.

Benefits for our Client Support Specialists:
* 401(k)
  • Dental coverage
  • Health benefits
  • Paid leave
  • Vision coverage
  • Client Support Specialists

Key Responsibilities:

  • Responding to incoming calls
  • Articulating our services to prospective clients
  • Overseeing the customer journey
  • Organizing appointment schedules
  • Dispatching, routing, and planning jobs for our technicians
  • Shift: Full-time, 8-hour daytime schedule
  • Availability: General work hours are Monday through Friday, with occasional weekend shifts as needed

Required Qualifications:

  • Strong customer service and communication skills
  • Proficient written and verbal communication abilities
  • Familiarity with Microsoft Office Suite
  • Background in plumbing, restoration, or construction is advantageous but not mandatory
  • Experience with Salesforce is beneficial but not essential

About American Leak Detection:
American Leak Detection stands as the leading authority in precise, non-invasive detection of hidden water leaks.

Our expertly trained technicians utilize advanced technology and over 40 years of experience to identify concealed water, sewer, gas, and swimming pool leaks.

Our extensive clientele includes residential homeowners, commercial enterprises, and industry professionals such as plumbers, building contractors, insurance adjusters, property managers, restoration experts, Homeowners Associations, and municipalities.

We are an equal opportunity employer.

All candidates will be evaluated for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.