IT Support Specialist

4 weeks ago


Woodstock, Georgia, United States CNR Technologies Full time
Job Overview

CNR Technologies is seeking a skilled IT Engineer to deliver top-notch technical support to our clients. As a key member of our team, you will resolve a variety of technical issues and provide support through multiple channels, including onsite visits, remote assistance, and phone support.

Responsibilities
  • Resolve client issues such as domain, email, printing, imaging computers and laptops, account setup, and working on servers
  • Provide support via onsite visits, remote assistance, and phone support
  • Travel to client locations for issue resolution, primarily in the surrounding areas, with occasional travel beyond this region
Senior-Level Engineer Responsibilities
  • Complete projects from start to finish
  • Act as an escalation point for other engineers
  • Contact vendors as needed
  • Learn and implement new technologies as required
  • Assist in the queue when necessary to support the team
  • Display flexibility and willingness to adapt in a fast-paced, growing small business
  • Prioritize, document, multitask, and work hard within a passionate IT team
Requirements
  • Any level of CompTIA certification preferred (A+, Network+, Security+ etc.)
  • Ability to communicate clearly with clients on technical issues, expectations, and results
  • Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
  • Willingness to work additional hours as needed
  • Experience in customer-facing roles is preferred
  • Strong interpersonal skills with the ability to build rapport with clients
  • Proficiency in Microsoft Office suite and CRM software is a plus
  • Bonus: High attention to detail and excellent problem-solving skills
Additional Requirements for Senior-Level Engineers
  • 6+ years of experience with Windows systems and Networking, preferably with a variety of technologies and equipment
  • Ability to assist other engineers and teach as needed
  • Experience with Windows Server 2016 and onward (AD, DHCP, DNS, RDS, AD CS, etc.)
  • Strong understanding of networking concepts, including VLANs, routing tables, and VPNs
  • Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)
  • Comfortable working additional hours as needed (with potential additional compensation for after-hours work)
  • Self-starter with the ability to work independently, plan, and execute projects or tickets with appropriate deadlines
  • Experience in customer-facing roles is preferred
Why CNR Technologies?

We're proud of what sets us apart. Unlike many other IT providers, we've built a highly rewarding and successful workplace. As a member of our team, you will deliver top-tier professional IT service to our customers.

  • Competitive salary
  • Raises and bonus options
  • Flexible and generous paid time off
  • Company medical reimbursement benefit
  • Company-sponsored IT education and certification
  • PC and Linux (basic familiarity)
  • Love working with the latest technologies and always expanding your knowledge

Compensation will be competitive and commensurate with experience, including awards for special company contributions.

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Please list your salary range preference.

Job Type: Full-time



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