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IT Support Specialist

1 month ago

Woodstock, Georgia, United States Merge IT LLC Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring seamless IT operations.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve IT issues in a timely and efficient manner
  • Collaborate with internal teams to ensure effective IT operations
  • Document and report on work completed to ensure compliance with company procedures
  • Escalate issues as necessary to ensure customer demands are met

Requirements:

  • 1-3+ years of IT experience, preferably in a help desk or support role
  • Strong technical skills, including networking and Cisco CLI experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Why Choose Merge IT LLC?

We are a team of talented and ambitious professionals dedicated to delivering top-quality IT talent to our Fortune 100 clients. We value diversity and are committed to creating an inclusive environment for all employees.