Client Support Specialist

2 months ago


Woodstock, Georgia, United States American Leak Detection of Greater Atlanta Full time

Welcome to American Leak Detection of Greater Atlanta. We are seeking a Customer Service Representative to provide exceptional support in our operations. As a Customer Service Representative, your primary duties will include addressing customer inquiries, managing appointment schedules, and organizing the daily tasks of our technicians.

Benefits for our Customer Service Representatives:

  • 401(k) plan
  • Dental coverage
  • Health insurance options
  • Paid time off policies
Key Responsibilities of Customer Service Representatives:
  • Answering customer phone calls
  • Delivering information regarding our services to prospective clients
  • Ensuring a satisfactory customer experience
  • Scheduling appointments
  • Coordinating technician assignments
  • Shift: Full-time, 8-hour daytime schedule
  • Availability: Monday through Friday
Qualifications for Customer Service Representative:
  • Excellent customer service skills and phone etiquette
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office Suite
  • Previous experience in plumbing, restoration, or construction industries is a plus
  • Familiarity with Salesforce is advantageous
About American Leak Detection:
American Leak Detection specializes in the precise and non-invasive identification of hidden water leaks. With over 40 years of industry experience, our expert technicians are skilled in detecting concealed water, sewer, gas, and pool leaks using advanced techniques and knowledge. We serve a diverse clientele, including homeowners, businesses, contractors, insurers, property managers, and municipalities.

We are an equal opportunity employer, committed to diversity and providing all candidates with fair consideration for employment, regardless of race, color, religion, gender, sexual orientation, national origin, veteran status, or disability.

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