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Mid-Tier Systems Engineer

4 weeks ago

Woodstock, Georgia, United States CNR Technologies Full time
Job Overview

CNR Technologies is seeking a skilled Mid-Tier Systems Engineer to provide high-level technical support to our clients. In this role, you will resolve complex technical issues and act as an escalation point for Tier 1 engineers.

Key Responsibilities
  • Resolve client issues related to domain, email, printing, imaging computers and laptops, account setup, and server management
  • Provide support via onsite visits, remote assistance, and phone support
  • Travel to client locations for issue resolution, primarily in the surrounding areas
  • Complete mid-level projects and tasks from start to finish
  • Act as an escalation point for Tier 1 engineers
  • Assist other engineers as needed and provide guidance
  • Learn and implement new technologies as required
  • Document processes, multitask, and effectively manage priorities in a fast-paced environment
  • Demonstrate flexibility and adaptability in a dynamic work environment
Requirements
  • CompTIA certification preferred (A+, Network+, Security+, etc.)
  • Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
  • Ability to communicate clearly with clients on technical issues, expectations, and results
  • 3-5 years of experience with Windows systems and networking, preferably with various technologies and equipment
  • Familiarity with Windows Server (2016 and later), including AD, DHCP, DNS, RDS, and more
  • Understanding of networking concepts (VLANs, routing tables, VPNs, etc.)
  • Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)
  • Ability to work additional hours as needed (with potential compensation for after-hours work)
  • Strong interpersonal skills and ability to build rapport with clients
  • Experience in customer-facing roles preferred
  • Proficiency in Microsoft Office suite and CRM software is a plus
  • Self-starter with ability to work independently and manage projects or tickets with appropriate deadlines
Why CNR Technologies?
  • Competitive salary
  • Raises and bonus opportunities
  • Flexible and generous paid time off
  • Company medical reimbursement benefits
  • Company-sponsored IT education and certification programs
  • Opportunity to work with the latest technologies and continuously expand your knowledge