Mid-Tier Systems Engineer
7 days ago
CNR Technologies is seeking a skilled Mid-Tier Systems Engineer to provide high-level technical support to our clients. In this role, you will resolve complex technical issues and act as an escalation point for Tier 1 engineers.
Key Responsibilities- Resolve client issues related to domain, email, printing, imaging computers and laptops, account setup, and server management
- Provide support via onsite visits, remote assistance, and phone support
- Travel to client locations for issue resolution, primarily in the surrounding areas
- Complete mid-level projects and tasks from start to finish
- Act as an escalation point for Tier 1 engineers
- Assist other engineers as needed and provide guidance
- Learn and implement new technologies as required
- Document processes, multitask, and effectively manage priorities in a fast-paced environment
- Demonstrate flexibility and adaptability in a dynamic work environment
- CompTIA certification preferred (A+, Network+, Security+, etc.)
- Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
- Ability to communicate clearly with clients on technical issues, expectations, and results
- 3-5 years of experience with Windows systems and networking, preferably with various technologies and equipment
- Familiarity with Windows Server (2016 and later), including AD, DHCP, DNS, RDS, and more
- Understanding of networking concepts (VLANs, routing tables, VPNs, etc.)
- Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)
- Ability to work additional hours as needed (with potential compensation for after-hours work)
- Strong interpersonal skills and ability to build rapport with clients
- Experience in customer-facing roles preferred
- Proficiency in Microsoft Office suite and CRM software is a plus
- Self-starter with ability to work independently and manage projects or tickets with appropriate deadlines
- Competitive salary
- Raises and bonus opportunities
- Flexible and generous paid time off
- Company medical reimbursement benefits
- Company-sponsored IT education and certification programs
- Opportunity to work with the latest technologies and continuously expand your knowledge
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Mid-Tier Systems Engineer
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Woodstock, Georgia, United States CNR Technologies Full timeJob Title: Mid-Tier Systems EngineerJob SummaryCNR Technologies is seeking a skilled Mid-Tier Systems Engineer to provide high-level technical support to our clients. As a key member of our team, you will resolve complex technical issues, act as an escalation point for Tier 1 engineers, and deliver support through multiple channels.Key...
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Woodstock, Georgia, United States CNR Technologies Full timeJob Title: Mid-Tier Systems EngineerJob SummaryCNR Technologies is seeking a skilled Mid-Tier Systems Engineer to provide high-level technical support to our clients. As a key member of our team, you will resolve complex technical issues, act as an escalation point for Tier 1 engineers, and deliver support through multiple channels.Key...
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