Member Service Representative

3 days ago


Burlington, North Carolina, United States Truliant Federal Credit Union Full time

Job Summary

The Member Service Representative is a key role at Truliant Federal Credit Union, responsible for delivering exceptional member service and support. This position requires a strong understanding of financial services and a passion for helping members achieve their financial goals.

Key Responsibilities

  • Provide accurate and efficient service to members, including processing transactions and resolving discrepancies.
  • Create a welcoming environment for members, establishing rapport and building relationships.
  • Ensure consistent adherence to Credit Union member service standards, including basic problem resolution.
  • Engage members in conversation to understand their financial needs and goals, educating them on available products and services.
  • Proactively assist members in finding ways to make financial services more convenient, including educating them on technological tools.
  • Utilize member relationship tools to record interactions and contribute to the execution of service and sales goals.
  • Maintain integrity and confidentiality when handling member accounts, ensuring compliance with internal controls and established policies and procedures.

Requirements

  • High School Diploma or equivalent required.
  • A minimum of 1 year related experience in the retail industry or financial services preferred.
  • Excellent communication skills in English, both verbal and written.
  • Strong interpersonal skills and ability to work in a general office environment.
  • Ability to work well under pressure in a goal-oriented environment.

Physical Requirements

  • Frequent standing, walking, and bending required.
  • Ability to sit for occasional periods of time and use a computer.
  • Ability to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.

Location

Burlington - Burlington, NC 27215 US (Primary)

Category

Customer Service

Job Type

Full-time



  • Burlington, North Carolina, United States Modern Auto CO Full time

    Customer Service Representative OpportunityModern Chevrolet of Burlington is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient experience.Key Responsibilities:Answer and route...


  • Burlington, North Carolina, United States Modern Chevrolet Cadillac of Burlington Full time

    Customer Service Representative OpportunityModern Chevrolet of Burlington is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient experience.Key Responsibilities:Phone Operations:...


  • Burlington, North Carolina, United States Modern Chevrolet Cadillac of Burlington Full time

    Job SummaryModern Chevrolet of Burlington is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling incoming calls, and ensuring a seamless experience for our customers.Key ResponsibilitiesCustomer Service:...


  • Burlington, North Carolina, United States BCforward Full time

    Job Title: Customer Service RepresentativeBCforward is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Job Responsibilities:Respond to customer inquiries and...


  • Burlington, North Carolina, United States Glen Raven Full time

    About the RoleGlen Raven/Trivantage is seeking a skilled customer service representative to provide exceptional support to internal and external customers. This role requires a deep understanding of company products and programs, as well as excellent communication skills to effectively collaborate with team members.Key ResponsibilitiesProcess customer orders...


  • Burlington, North Carolina, United States LabCorp Full time

    Customer Service Support RepresentativeLabCorp is seeking a highly skilled Customer Service Support Representative to join our team in Burlington, NC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met accurately and efficiently.Key...


  • Burlington, North Carolina, United States LabCorp Full time

    Customer Service Support RepresentativeLabCorp is seeking a highly skilled Customer Service Support Representative to provide exceptional customer experiences. This role will involve working with various stakeholders, including physician offices, hospital laboratories, patients, and internal customers, to ensure that all client needs are met accurately and...


  • Burlington, North Carolina, United States Charter Senior Living Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Charter Senior Living. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.Key Responsibilities:Provide excellent customer service to our residents and their...


  • Burlington, North Carolina, United States LabCorp Full time

    Customer Service Support RepresentativeLabCorp is seeking a highly skilled Customer Service Support Representative to join our team in Burlington, NC.This role will involve working with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.The ideal candidate will...


  • Burlington, North Carolina, United States Massage Envy Full time

    About UsAt Massage Envy, we're dedicated to helping our clients feel their best. We're a team of passionate professionals who share a commitment to delivering exceptional service and promoting total body care.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Representative. As a key...


  • Burlington, North Carolina, United States Ascend Learning Full time

    Customer Service RepresentativeAscend Learning is a national leader in data-driven, online educational solutions for learners, educators, and employers in high-growth, licensure-driven professions. We are passionate about accelerating learning while impacting job readiness, employment success, and employee retention.Our culture is intentionally...


  • Burlington, North Carolina, United States Ascend Learning Full time

    About the RoleAscend Learning is a leading provider of data-driven, online educational solutions for learners, educators, and employers in high-growth, licensure-driven professions. We are seeking a highly skilled Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service by responding to customer inquiries,...


  • Burlington, North Carolina, United States Schurz Communications Foundation, Inc. Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CSSR101360Job OverviewKey Responsibilities:Delivering exceptional customer service tailored to our industry standards.Promoting and selling the company's products and services effectively.Investigating customer inquiries, processing payments, and making billing...


  • Burlington, North Carolina, United States National Vision Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at National Vision. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service while ensuring a smooth and efficient flow of customers through our store.Key Responsibilities:Provide top-notch customer...


  • Burlington, North Carolina, United States Lands' End Full time

    Retail Sales Representative (Weekend Availability)Job Category: Retail Requisition Number: SALES003252Job OverviewAs a Retail Sales Representative, you will be an integral part of a skilled team that embodies the essence of Lands' End.Your role is to deliver outstanding service to customers in a professional, courteous, and helpful manner. This position...


  • Burlington, North Carolina, United States Massage Envy Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.Key ResponsibilitiesProvide outstanding...


  • Burlington, North Carolina, United States Nothing Bundt Cakes Full time

    Benefits: Competitive compensation package Employee discounts Free uniformsCOMPANY AND CULTURE:At Nothing Bundt Cakes, the Guest Services Representative, also referred to as Joy Creator (JC), plays a vital role in creating a warm and welcoming atmosphere, ensuring that every guest has an exceptional experience. As a key member of our team, you will be...


  • Burlington, North Carolina, United States Massage Envy Full time

    {"title": "Customer Service and Sales Associate", "sections": [{"title": "Overview", "content": "At Massage Envy Burlington, we're passionate about helping others feel their best. As a Customer Service and Sales Associate, you'll be part of a team that's committed to delivering an excellent experience and growing our member base.Our team is dedicated to...


  • Burlington, North Carolina, United States Burlington Kia Full time

    About the RoleWe are seeking a highly motivated and customer-focused Automotive Sales Representative to join our team at Burlington Kia. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying experience for our clients.Key ResponsibilitiesAssist customers in finding their ideal...


  • Burlington, North Carolina, United States Massage Envy Full time

    {"title": "Customer Service and Sales Associate", "sections": [{"title": "Overview", "content": "At Massage Envy Burlington, we're passionate about helping others achieve their wellness goals. As a Customer Service and Sales Associate, you'll play a key role in delivering exceptional experiences for our clients and growing our member base.Our team is...