Concierge Associate

7 days ago


Houston, Texas, United States The Aspenwood Company Full time
Concierge/Front Desk/Security Associate

The Aspenwood Company is seeking a part-time Concierge/Front Desk/Security associate to join our team at our Village of Meyerland location, an Assisted Living and Memory Care senior community.

Job Summary

We are looking for a professional, friendly, and detail-oriented individual to provide exceptional customer service and support to our residents, families, and guests. The ideal candidate will be able to work weekends and holidays, and possess a high level of observation and problem-solving skills.

Key Responsibilities
  • Monitor and assist with incoming public traffic, providing information and answering questions.
  • Receive and greet guests, residents, and employees in a courteous and professional manner.
  • Assist with guest and employee meal ticket sales, and other service requests.
  • Operate the paging/telephone system, answer phone calls, and relay information or route calls as appropriate.
  • Assist with maintenance orders, monitor emergency calls, doors, and fire alarms, and respond in accordance with established policies and procedures.
  • May drive residents to their doctor appointments or events.
  • Assist with scheduling job applicant interviews, track incoming/outgoing residents and guests, and maintain a professional appearance and good personal hygiene.
  • Member of the community's emergency response team.
Requirements
  • High School diploma or GED required.
  • Prior customer service experience, front desk, and telephone experience preferred.
  • Valid Texas Driver's License required.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills, good judgment, and attention to detail.
  • Understanding of HIPAA requirements.
  • Proficient in PC skills, including Microsoft Office, Word, and some Excel.

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