Customer Service Lead Manager

5 days ago


MagstattleBas, Grand Est, United States SpartanNash Full time
Job Description:

In this role, you will oversee tasks and team members within the Customer Service Sales department. Your responsibilities will include answering customer inquiries, documenting interactions, and maintaining paperwork and records.

Key Responsibilities:

  • Train new team members on their roles and responsibilities
  • Manage breaks and time sheets for associates
  • Ensure all company-sponsored training has been completed by team members
  • Answer incoming customer calls and emails in a courteous and professional manner

Requirements:

  • High school diploma or GED
  • One year of experience in sales, customer service, retail, or wholesale
  • Microsoft Office skills, including proficiency with Excel and Word
  • Excellent oral and written communication skills

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.



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