Customer Service Director

6 days ago


MagstattleBas, Grand Est, United States Burlington Full time

We are seeking a highly skilled Customer Service Director to lead our retail team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and ensuring exceptional service delivery across all sales floors.

About the Role:

The ideal candidate will possess strong leadership skills, with experience in managing teams and driving results. You will be responsible for maintaining high standards of customer service, while also promoting a positive and inclusive work environment.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and motivate a team of sales associates to deliver exceptional customer service
  • Ensure compliance with company policies and procedures
  • Contribute to the development of sales floor operations and processes

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 2 years of experience in retail management or customer-facing role
  • Excellent communication and leadership skills
  • Ability to work flexible hours, including evenings and weekends

Benefits:

  • Competitive hourly rate: $13-$15 per hour
  • Flexible scheduling and opportunities for advancement
  • Discounts on merchandise and services
  • Opportunities for professional growth and development


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