Customer Service Director
6 days ago
We are seeking a highly skilled Customer Service Director to lead our retail team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and ensuring exceptional service delivery across all sales floors.
About the Role:
The ideal candidate will possess strong leadership skills, with experience in managing teams and driving results. You will be responsible for maintaining high standards of customer service, while also promoting a positive and inclusive work environment.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead and motivate a team of sales associates to deliver exceptional customer service
- Ensure compliance with company policies and procedures
- Contribute to the development of sales floor operations and processes
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 2 years of experience in retail management or customer-facing role
- Excellent communication and leadership skills
- Ability to work flexible hours, including evenings and weekends
Benefits:
- Competitive hourly rate: $13-$15 per hour
- Flexible scheduling and opportunities for advancement
- Discounts on merchandise and services
- Opportunities for professional growth and development
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