Customer Service Department Lead

7 days ago


MagstattleBas, Grand Est, United States Kroger Full time
About the Role

We are seeking an experienced and dynamic individual to join our team as a Customer Service Department Lead. In this role, you will be responsible for leading the Front-end operations, ensuring excellent customer service, and driving sales growth.


Key Responsibilities:
  • Lead and manage the Front-end department, including supervising staff, managing inventory, and maintaining store appearance.
  • Provide exceptional customer service, resolving issues promptly and professionally.
  • Drive sales growth through effective inventory management, promotions, and visual merchandising.
  • Maintain accurate records, reports, and data entry.
  • Collaborate with other departments to achieve business objectives.

Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in retail management or customer service.
  • Proven track record of leadership and team management.
  • Excellent communication, problem-solving, and analytical skills.

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience and qualifications.



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