Customer Service Manager

6 days ago


MagstattleBas, Grand Est, United States Kroger Full time

The Kroger Company is seeking a Customer Service Manager to join its team in Omaha, Nebraska. This role offers an estimated salary of $62,000 - $75,000 per year, depending on experience. The successful candidate will be responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment.

Key Responsibilities:

  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Assist with monitoring and control supply expenses for the department.
  • Manage the scheduling of Front-end associates to provide adequate department coverage.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

Requirements:

  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, and subtraction).
  • Retail or Customer Service experience.


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