Customer Service Representative

1 day ago


Fremont, California, United States Cytek Biosciences Full time
Job Summary

The Customer Service Representative will be responsible for managing customer orders, providing support via call center activities and emails, and maintaining a high level of customer satisfaction. The ideal candidate will have experience working in an order fulfillment or call center environment and proficiency in CRM software.

Key Responsibilities
  • Manage customer orders in line with company revenue recognition rules.
  • Assist with sales order confirmations and work with the sales team to complete sales transactions.
  • Monitor and effectively communicate expected shipment dates for back-order products.
  • Ensure all customer cases are processed and closed in a timely manner.
  • Update customer information in the customer service database during and after each call.
  • Work with Finance to ensure proper billing documentation is collected and submitted.
Requirements
  • At least 1 year experience working in an order fulfillment or call center environment.
  • Experience using Salesforce.com, NetSuite, or other ERP systems.
  • Self-motivated and success-driven individual with detailed organizational skills.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and CRM software.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to navigate various departments of the organization's physical premises.



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