Lounge Operations Supervisor

2 weeks ago


Boston, Massachusetts, United States Hyde Park Hospitality Full time
Position Overview:
The Airport Lounge Operations Supervisor is a proactive management role that plays a crucial part in the daily service operations at the premium lounge, supported by Airport Dimensions. This position entails overseeing the Sapphire Lounge by The Club located within the airport environment. The Assistant Lounge Director will be responsible for managing daily operations and supervising service personnel, including concierges, guest service attendants, food and beverage runners, and custodial staff within a private club setting.

Key Responsibilities:
• Oversee the overall daily operations of the lounge, ensuring that excellence standards are consistently met.
• Assist in managing all operational activities, including quality enhancement, sanitation, and facility management.
• Deliver exceptional guest experiences, maintaining positive relationships with guests and clients as well as other departments.
• Ensure compliance with sanitation and cleaning standards while operating within budget constraints and identifying opportunities for business improvement.
• Conduct human resources functions, including recruitment and hiring of staff.
• Direct the activities of a team of up to 30 members, overseeing training and development initiatives.
• Motivate, coach, and mentor both frontline and management staff, ensuring completion of training programs and certifications.
• Uphold high standards of health, safety, and cleanliness within the lounge environment.
• Fill in for the General Manager and Assistant General Manager as needed.
• Ensure compliance with all relevant regulations and standards.

Qualifications:
• 1 to 3 years of management experience in fine dining, hotel, or upscale hospitality venues.
• Proven leadership skills with a track record of building and nurturing successful teams.
• Strong ability to manage multiple priorities while demonstrating professional communication skills and a passion for guest service.
• Excellent communication and presentation skills for diverse audiences, including frontline employees and corporate management.
• Must maintain a polished appearance in line with service standards in a premium environment.
• Proficient in communication and computer skills, including MS Office.
• Ability to adhere to all safety, health, and liquor regulations.
• Must pass security background checks to work in the airport environment.

About Hyde Park Hospitality:
Hyde Park Hospitality is a dynamic and rapidly growing company with deep roots in the food service industry. We provide a range of services, including airport concessions, management staffing, brand licensing, and food and facilities management. With a commitment to diversity, we welcome applicants from all backgrounds who meet the necessary qualifications and experience.

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