Technical Support Specialist

3 weeks ago


Wichita, Kansas, United States Adams Brown Company Inc Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Adams Brown Company Inc.

Key Responsibilities:

  • Provide technical support for clients and end-users, including server and network problem management and resolution services.
  • Identify, document, prioritize, troubleshoot, and escalate service requests.
  • Facilitate the restoration of normal service operation while minimizing impact to the end-user.
  • Provide installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation.
  • Evaluate and identify installations and other needs in a new client environment.
  • Strong mechanical aptitude, working with tools and various networking supplies.
  • Excellent written and verbal communication skills required.
  • Ability to document and follow established company procedures.
  • Understanding of hardware, software, security tools, and concepts.
  • Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
  • Experience using a Ticketing system/RMM Tool and PSA software (Specifically Connectwise Automate and Manage).
  • Server and networking hardware support experience required.
  • Must be able to travel onsite to client premises.
  • Experience with using networking tools.

What We Offer:

  • Promotes a flexible work environment with a deep commitment to technology and modern work arrangements.
  • Our office is open from 8:00 am - 5:00 pm Monday through Friday.
  • We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect.


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