Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Adams Brown Company Inc.
Key Responsibilities:
- Provide technical support for clients and end-users, including server and network problem management and resolution services.
- Identify, document, prioritize, troubleshoot, and escalate service requests.
- Facilitate the restoration of normal service operation while minimizing impact to the end-user.
- Provide installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation.
- Evaluate and identify installations and other needs in a new client environment.
- Strong mechanical aptitude, working with tools and various networking supplies.
- Excellent written and verbal communication skills required.
- Ability to document and follow established company procedures.
- Understanding of hardware, software, security tools, and concepts.
- Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/RMM Tool and PSA software (Specifically Connectwise Automate and Manage).
- Server and networking hardware support experience required.
- Must be able to travel onsite to client premises.
- Experience with using networking tools.
What We Offer:
- Promotes a flexible work environment with a deep commitment to technology and modern work arrangements.
- Our office is open from 8:00 am - 5:00 pm Monday through Friday.
- We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect.
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