Guest Services Agent
6 days ago
**Job Summary**
The Guest Services Agent is responsible for providing exceptional customer service to guests and visitors of the Hampton Inn Morgan Hill. This includes checking guests in and out of the hotel efficiently and courteously, processing all payments according to established hotel policies and requirements, and providing information and assistance to guests.
**Key Responsibilities**
• Welcomes guests in a friendly, prompt, and professional manner, ensuring a positive first impression of the hotel.
• Registers guests, issues room keys, provides information on hotel services and room location, and responds to guest inquiries in a timely and courteous manner.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, and preparing deposits.
• Issues, controls, and releases guest safe-deposit boxes, ensuring the security and confidentiality of guest belongings.
• Communicates any outstanding guest requests or issues to management, ensuring prompt attention and resolution.
• Responds appropriately to guest complaints, making service recovery gestures to ensure total guest satisfaction.
**Requirements**
• 1-2 years of customer service experience in a hotel or hospitality setting.
• Ability to stand for 8 hours and perform tasks that require frequent walking and moving around the hotel.
• Basic knowledge of computers and software, including the ability to use email, word processing, and spreadsheet software.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
**Benefits**
• Competitive salary and benefits package, including medical, dental, life insurance, and 401(k) with company match.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive work environment that values teamwork and customer satisfaction.
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