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Guest Services Representative

2 months ago

Morgan Hill, California, United States Courtyard Morgan Hill Full time

Compensation Type: Hourly

Company Overview: Courtyard Morgan Hill is a distinguished establishment within the hospitality sector, recognized for its commitment to excellence and innovation. Our organization is dedicated to providing exceptional service and creating memorable experiences for our guests.

Position Overview: The Guest Services Representative plays a crucial role in delivering attentive, courteous, and efficient service to all visitors during their stay. This position is essential in maximizing room revenue and occupancy rates.

Key Responsibilities:

  • Respond to guest inquiries regarding local attractions, dining options, and transportation.
  • Adhere to all cash handling and credit policies.
  • Maintain awareness of all rates, packages, and special promotions.
  • Familiarize oneself with all in-house groups and events.
  • Stay informed about closed-out and restricted dates.
  • Gather necessary information when processing room reservations and follow established rate-quoting procedures.
  • Understand hospitality terminology and practices.
  • Be knowledgeable about emergency procedures and assist as needed.
  • Handle check-ins and checkouts with a friendly and efficient demeanor.
  • Utilize proper communication etiquette when interacting with colleagues.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Complete all tasks on the shift checklist promptly and efficiently.
  • Conduct bucket checks, room rate verification reports, and housekeeping reports.
  • Balance and prepare individual paperwork for shift closure according to company standards.
  • Promote and maintain guest programs and special offers.
  • Ensure a clean and organized work area.
  • Assist guests with safe deposit box services.

Compensation Range: $18.50 to $19.50

Qualifications:

  • Relevant college coursework is advantageous.
  • Previous experience in a hotel or related field is preferred.
  • A high school diploma or equivalent is required.
  • Proficiency in computer systems is necessary.
  • Experience in customer service is preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Effective verbal and written communication skills are essential.
  • Ability to listen to and address concerns raised by guests and colleagues.
  • Capable of multitasking and prioritizing departmental functions.
  • Approach all interactions with guests and staff in a courteous and service-oriented manner.
  • Regular attendance in compliance with company standards is required.
  • Uphold high standards of personal appearance and grooming.
  • Comply with company standards and regulations to ensure safe and efficient operations.
  • Maximize productivity and assist in identifying and implementing solutions to challenges.
  • Effectively handle problems, including anticipating and resolving issues as necessary.
  • Understand and apply complex information from various sources to meet objectives.
  • Be willing to cross-train in other hotel-related areas.
  • Maintain confidentiality of sensitive information.
  • Demonstrate initiative by anticipating guest and operational needs.
  • Perform additional duties as assigned by management.